Your privacy is our priority. This document transparently explains how jom9 collects, uses, stores, and protects your personal information every time you use our platform.
Jom9 takes a comprehensive approach to data protection, covering every aspect of how your information is handled from start to finish.
All data transmitted between your device and jom9 servers is protected by 256-bit SSL encryption — the same technology used by leading financial institutions. Your personal information and transactions cannot be intercepted or read by third parties.
Your personal data is stored on servers protected by a multi-layered security system, including enterprise-grade firewalls, 24/7 threat monitoring, and strict access controls. Only authorised personnel have access to your data.
Jom9 has never and will never sell, rent, or share your personal information with any third party for marketing or commercial purposes. Your data belongs to you, and we fully respect that.
You have the full right to access, correct, or request deletion of your personal data at any time. Requests will be processed within 14 business days and we will keep you informed at every step of the process.
Jom9 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards. All our data handling practices are reviewed regularly to ensure full compliance with current legislation.
We are always transparent about how your data is used. Any changes to our privacy policy will be communicated to all members via email and in-platform notifications before the changes take effect.
Welcome to the jom9 Privacy Policy page. This document is a binding agreement between you as a member and jom9 as the platform operator, regarding how we handle your personal information.
Jom9 is a trusted online entertainment platform used by hundreds of thousands of members across Malaysia. As a responsible company, we take seriously the trust you place in us when you register and use this platform. Your trust is our most valuable asset, and we are committed to safeguarding it to the highest standard.
This Privacy Policy applies to all users of the jom9 platform, including the official website, mobile app for Android and iOS, and all related services we offer. By registering or continuing to use our platform, you agree to the terms set out in this document.
Jom9 collects various types of information to provide each member with the best, most secure, and personalised service. This data collection is conducted transparently and only for legitimate purposes.
| Data Categories | Data Examples | Collection Methods |
|---|---|---|
| Identity Information | Full name, identity card number, date of birth, gender | Registration form, KYC |
| Contact Information | Email address, phone number, residential address | Account registration |
| Financial Information | Bank account number, bank name, transaction records | Deposit & withdrawal process |
| Usage Data | Game history, login times, betting activity | Automated platform usage |
| Technical Data | IP address, device type, operating system, web browser | Automatic collection |
| Communications Data | Support chat records, emails, complaints | Platform interactions |
We may also collect additional information when you participate in promotional campaigns, contact our customer support team, or use special features within the platform. Every instance of data collection will be accompanied by a clear explanation of its purpose.
The information we collect is used exclusively for legitimate purposes related to delivering jom9's services. The following are the primary purposes for which your data is used:
Jom9 understands the importance of your data privacy. We do not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where data sharing may be necessary:
Jom9 uses cookies and similar tracking technologies to enhance your experience on our platform. These technologies allow the platform to remember your preferences, maintain your login session, and understand how you interact with the platform.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality. For more details on the cookies we use, please contact our support team.
Jom9 continuously invests in the latest security infrastructure to ensure your personal data remains protected at all times. Our security system is built on a defence-in-depth approach, where each layer provides additional protection.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have certain rights regarding your personal data that jom9 is obligated to respect and uphold.
You have the right to obtain a copy of all personal data we hold about you in a readable format.
If your data is inaccurate or outdated, you have the right to request an immediate correction.
You may request deletion of your personal data, subject to applicable legal and contractual obligations.
You may withdraw your consent to data processing for specific purposes, such as receiving marketing materials, at any time.
You have the right to receive your personal data in a structured, portable format that can be transferred to another service provider.
If you are dissatisfied with the handling of your data, you have the right to file a complaint with the Personal Data Protection Commissioner of Malaysia.
To exercise any of the above rights, please contact the jom9 support team via the platform's live chat. Your request will be processed within 14 business days of receipt.
Jom9 does not retain your personal data longer than necessary for the purposes stated in this policy or as required by Malaysian law.
Once the retention period has ended, your data will be securely deleted or permanently anonymized from all jom9 systems.
The jom9 platform may contain links to external websites or services not controlled by jom9. This Privacy Policy applies solely to the jom9 platform and does not cover the privacy practices of those third parties.
Third-party game providers integrated within the jom9 platform, such as slot and live casino providers, may collect certain data for their game operation purposes. All such providers are selected based on strict security standards and are bound by comprehensive data protection agreements with jom9.
Jom9 recommends that you read the privacy policy of any third-party services you use separately. jom9 is not responsible for the privacy practices or content of external websites.
Jom9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our service practices, legal requirements, or relevant technological developments.
When material changes occur, we will notify you via:
Changes will take effect seven days after the notification is sent. Continued use of the platform after the effective date constitutes full acceptance of the updated Privacy Policy. If you disagree with the changes, please contact us to close your account before the effective date.
If you have any questions, concerns, or requests regarding this Privacy Policy or jom9's handling of your personal data, please contact our team, available 24 hours a day, seven days a week.
You can reach us via live chat available on the jom9 platform. All privacy-related enquiries are handled by our experienced Data Protection Officer and will receive a response within one to two business days.